We’re sorry to hear this. If you’re willing to share what went wrong, it would really help us understand the issue and improve the product for everyone.
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TP
Tpseager/ Dec 21, 2025
This is badThe Wix AI Chat has been undergoing revisions that make it unreliable and unpredictable. Hours spent training a prior version can be made obsolete by any upgrade that changes the algo you...
WI
ทีม Wix
Thank you for the feedback. We understand how frustrating it is when updates impact trained behavior and brand voice.
We’re currently investigating this issue to understand what caused the change and how to prevent...
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AL
Alexfacilitato1/ Dec 19, 2025
No mobile visibilityThe chat is great! Unfortunately I cannot find it on our mobile version at all. It appears only on the desktop version. What should I do?
WI
ทีม Wix
Thanks for the feedback - glad to hear you like the chat!
On mobile, the chat is shown via the Quick Action Bar (QAB). To enable it, please open your site in the Editor,...
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GP
Gpgrantswiss/ Dec 17, 2025
AI Site Chat is not usable as after-hours supportThe idea of AI Site Chat is good, but the implementation makes it unusable for real businesses.
There is no supported way to use AI as an automatic fallback when live chat is offline.
You...
WI
ทีม Wix
Thank you for the thoughtful and detailed feedback, this is a very valid use case.
You’re absolutely right that seamless after-hours support (live chat during business hours, AI outside of them) is a basic...